By creating an account, signing in, or using any part of the Dengate platform or desktop application (collectively, the "Service"), you agree to be bound by these Terms of Service and Privacy Policy ("Terms"). If you do not agree, do not use the Service.
These Terms form a binding legal agreement between you and Dengate ("we," "us," "our"). Using the Service on behalf of an organisation means you represent that you have authority to bind that organisation to these Terms.
You must be at least 13 years old to use the Service. If you are between 13 and 18, you must have consent from a parent or legal guardian. By using the Service you confirm that you meet these requirements.
The Service is not directed at children under 13. If we become aware that a user is under 13, we will promptly delete their account and associated data.
Dengate uses Google OAuth 2.0 as its authentication provider. We do not store your Google password. When you sign in, Google shares your name and email address with us to create or identify your account.
On the desktop application, authentication follows RFC 8252 (OAuth 2.0 for Native Apps): your system browser opens briefly for the Google consent screen, then closes. No credentials are stored on your device by Dengate.
We issue a short-lived session token after authentication. On the web platform this is stored in a secure, httpOnly cookie (30-day expiry). On the desktop application it is kept in memory for the duration of your session only.
You are responsible for all activity that occurs under your account. Notify us immediately at support@dengate.xyz if you suspect unauthorised access.
| Data | Source | Why |
|---|---|---|
| Email address | Google OAuth | Account identity & contact |
| Display name | You choose | Shown to other players |
| Avatar image | You upload | Profile picture |
| Language preference | You choose | Matchmaking pool |
| Timezone | Google OAuth (optional) | Display & analytics |
Your microphone audio is captured and transmitted in real time during voice sessions using encrypted WebRTC. We do not record, store, or replay your audio. Only the session metadata listed above is persisted.
The web platform allows you to optionally add social links (Discord, Twitch, YouTube, Twitter/X, Instagram, TikTok), PC hardware specs, and a profile background image. Providing this information is entirely optional.
We do not collect payment information, precise location, or any data from your device beyond what is described above.
We do not sell your personal data to third parties. We do not use your data for targeted advertising.
Dengate integrates with the following third-party services. By using the Service you acknowledge that data may flow to these providers as described.
| Service | Purpose | Data Shared | Their Policy |
|---|---|---|---|
| Authentication | Auth code, client ID | policies.google.com | |
| Cloudinary | Avatar & image hosting | Uploaded images | cloudinary.com/privacy |
| Steam / Valve | Game library sync | Your Steam ID (only if you link your account) | Steam Privacy Policy |
| IGDB / Twitch | Game metadata | Game search queries | Twitch Privacy Notice |
| PostHog | Optional analytics | Page events, UTM parameters — only if you opt in | posthog.com/privacy |
Analytics opt-in: PostHog analytics are disabled by default. You will only be tracked if you explicitly consent via the cookie/analytics banner on the web platform. You can withdraw consent at any time.
Dengate provides real-time, audio-only voice chat through its own Selective Forwarding Unit (SFU) server. All audio transport is encrypted using DTLS (the WebRTC standard). Voice rooms support between 2 and 6 participants.
We store session metadata only: who participated, the game played, and the duration. Audio is never recorded or stored.
The desktop application will request access to your microphone. You can revoke this permission in your operating system settings at any time; doing so will disable voice functionality.
You may share a numeric room code with others to allow them to join your voice session directly. Anyone with the code can join. Do not share codes publicly if you want a private session.
The web platform provides direct messaging between mutual friends. Messages are encrypted at rest using AES-256-GCM. Only the sender and recipient can read message content. Dengate does not read your messages.
Message history is stored on our servers and is accessible to you within the app. You are responsible for the content of messages you send. See Section 10 for prohibited conduct.
Note: Automated content moderation is not currently applied to messages. If you receive abusive messages, please report the user via support@dengate.xyz.
After each voice session you may rate other participants: upvote, downvote, or skip. Downvotes require a reason selected from: toxic behavior, harassment, cheating, AFK, or other.
Upvotes accumulate as your public fame count, visible on your profile and the leaderboard. Fame scores are not editable by users directly.
You agree not to use the Service to:
Violation of these rules may result in temporary suspension or permanent removal of your account at our sole discretion, with or without prior notice.
The Dengate name, logo, and all Service content (excluding user-generated content) are the intellectual property of Dengate and may not be copied, modified, or distributed without prior written permission.
By uploading a profile image or other content, you grant Dengate a non-exclusive, royalty-free, worldwide licence to store, display, and deliver that content solely for the purpose of operating the Service. You retain ownership of your content.
| Data | Retained For |
|---|---|
| Account & profile data | Until account deletion |
| Session history | 12 months from session date |
| Peer ratings | 24 months or until account deletion |
| Friend messages | Until deleted by you, or account deletion |
| Presence & status | Not persisted — in-memory only |
| Auth tokens | 30 days (web) / session only (desktop) |
To delete your account and all associated data, email support@dengate.xyz from your registered address. We will process deletion within 30 days. Some anonymised aggregate data (e.g. total session counts) may be retained for internal analytics and cannot be attributed to you.
Depending on your jurisdiction, you may have rights under GDPR, CCPA, or similar laws, including the right to access, correct, port, or erase your personal data. Contact us at support@dengate.xyz to exercise these rights.
The Service is provided "as is" without warranties of any kind, express or implied. Dengate does not warrant that the Service will be uninterrupted, error-free, or free from viruses or other harmful components.
To the maximum extent permitted by applicable law, Dengate shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service, even if advised of the possibility of such damages.
Dengate is not responsible for the conduct of other users, whether online or offline. You interact with other users at your own risk.
We may update these Terms at any time. When we do, we will revise the effective date at the top of this page and, for material changes, notify you via the email address on your account or a notice within the application.
Continued use of the Service after changes take effect constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the Service.
If you have questions about these Terms or your data, please contact us: